Book A Tuning

Privacy Policy

Introduction

This Privacy Policy explains how Alan Score Piano Tuning (“we”, “us”, or “our”) collects, uses, and protects your personal information when you make an enquiry, book piano tuning services, or visit our website alanscore.com. We respect your privacy and are committed to safeguarding your data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

What information we collect

We may collect and store the following personal information:

  • Name

  • Email address

  • Phone number

  • Postal address (for home visits)

  • Details about your piano or tuning requirements

  • Booking information and communication history

If you contact us through our website, social media, or by phone, we may also collect the content of your message.

We do not collect payment details directly unless otherwise stated. If third-party payment processors are used (e.g. bank transfer, PayPal, SumUp), their own privacy policies will apply.

How we use your information

We collect and use personal data for the following purposes:

  • To respond to enquiries and requests

  • To arrange and confirm appointments

  • To provide piano tuning and related services

  • To send booking reminders or follow-up communication

  • To maintain records for accounting, invoicing, and tax compliance

  • To improve our services and customer experience

We will only use your information for the purposes for which it was collected unless we reasonably consider another use to be compatible with the original purpose.

Legal basis for processing

We process personal data under one or more of the following legal bases:

  • Consent – when you voluntarily provide your details

  • Contract – to carry out a service you have requested

  • Legitimate interest – to keep in touch with existing customers

  • Legal obligation – for accounting and record-keeping purposes

Sharing your information

We do not sell or share personal data with third parties for marketing purposes.

We may share information only when necessary with:

  • Accountants or bookkeeping providers

  • Payment processors

  • IT, hosting, or website support companies (only if required for system functionality)

Any third parties we use are required to keep your information secure and only process data in accordance with instructions and applicable law.

Security

We take reasonable technical and organisational measures to protect your data, including:

  • Secure password-protected devices

  • Up-to-date antivirus and software

  • Limited access to personal information

However, no method of data transfer over the internet is 100% secure, and we cannot guarantee absolute protection.

Your data rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold

  • Correct inaccurate information

  • Request deletion of personal data (in some cases)

  • Object to certain processing activities

  • Request data portability

To make a request, please contact us using the details below.

We will respond within one month in accordance with legal requirements.

Cookies and website tracking (if applicable)

If our website uses cookies, tracking, or analytics tools (e.g. Google Analytics), you will be informed via a cookie banner or notice.

You can manage or disable cookies in your browser settings.

Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

Contact us

For questions, data requests, or concerns about this Privacy Policy, please contact:

Alan Score Piano Tuning
Email: apianoscore@aol.com